Business Service
Management (BSM) is a new
discipline that makes explicit the relationship of IT elements
(hardware, communication lines, databases) and the business services
that they support (Sales, Billing, CRM, SCM, etc.), enhancing the
ability to effectively manage the infrastructure within a business
context.
Tango/04
Computing Group is currently in the process of adapting its core
technology and competences to better support BSM requirements. Our
Visual Message Center suite of software solutions offers real-time
infrastructure information (such as real-time status views of several
business services) and is an extremely powerful foundation for BSM.
No matter how large or small or mid-sized your business, you face
ongoing risks from the effects of an unplanned outage or downtime.
These risks and challenges grow with each additional critical
application, network enhancement or system upgrade. Recent events from
around the globe make the consequences of sudden or unexpected
disasters very clear.
Samples for critical business processes:
• complex & time critical processes (JiT, JiS, Clearing,
banking, etc.)
• Web shop, e-Commerce
• international business relationships
• Regulations (SOX, Basel II, KonTraG, LDA)
• 24x7 business availability
• and many more
Despite longer business days and increased
dependence on data and applications, no single system can by itself be
kept running 24 hours a day, 365 days a year. Things do sometimes go
wrong. Power fails. Lightning strikes. CPUs go down. Disks crash.
Humans err. Fires blaze. Floods gush. Earthquakes shake. Things happen.
